THE V.I.F.D.
(Victorian Independent Funeral Directors Association)
Code of Ethics

To provide the highest standard of service at a reasonable and realistic cost

To provide a high standard of facilities, which are adequately equipped, for all services provided.

To provide staff who are well trained and experienced in all aspects of the funeral profession.

To always be scrupulous in the confidentiality of client's personal information. To always be conscientious in our dealings with government authorities or industry related businesses.

To ensure that all advertising is genuinely informative, truthful and in good taste.

To be conversant with the laws of the land as they apply to the funeral industry.

To give a written, itemized estimate of cost, when required by families, at the time of taking instruction.

To always be scrupulous in the handling of pre-paid funerals and the associated funds entrusted to us.

To always make ourselves available to members of the community, who seek our advice, expertise or assistance in matters relating to the funeral industry.

This Association of some twenty different funeral companies operate independently of each other in Victoria but with a degree of cooperation that provides support for one another. This provides a network of companies which stand ready to assist you, resulting in better service for you at any time, from genuinely owned, operated and controlled Australian companies.

Southern Cross Funerals is a fully accredited
Member of this Association.